Frequently Asked Questions
Welcome to the Thanks Darling FAQ's page. Using the search bar above, type a word or phrase associated with your question and click ‘search’. Our knowledge database should help to correct your problem. However, if you are still stuck and need assistance, please call 0845 862 8900 to speak to a member of the team.
Are there any restrictions that may prevent me from participating in the experience?How can I see the activity restrictions?Am I fully insured when I participate in any of your courses or experiences?
I have an voucher, how do I book a date?Do I have to choose my course or experience date when I buy my voucher? My booking is this weekend; however, the weather looks bad. Will my EX Booking still be going ahead?What should I do if the centre is closed for business, or is not working with Thanks Darling anymore - after I have redeemed my voucher?I’m unable to go on the date I’ve booked, can Thanks Darling change my booking?I've now redeemed my voucher, does this mean I can book an activity or experience at any-time in the future?
I have made a booking; however, the Partner Centre has just cancelled my booking. Can I book another experience?What should I do if I have injured myself and I am unable to participate in the activity on the chosen date?
How do I contact Thanks Darling?I'm a supplier to Thanks Darling and I have a customer enquiry, how can I contact you?
How will my voucher be delivered?Can I specify when my voucher is delivered? Why haven’t I received my EX Booking (booking voucher) email?Is it possible to receive my voucher via post and email?If I have misplaced or deleted the confirmation email of my voucher purchase. Is it possible to receive another confirmation email?
Does my voucher have an expiry date?How long is a voucher valid for?My voucher expires this month. Does this mean I have to book, or take, the experience before this date?I will not be able to redeem my voucher until after the expiry date, what should I do?My experience was cancelled due to the weather and my voucher runs out soon, can I take my experience after the expiration date?My voucher has expired. Can I still redeem it provided that I pay the difference in price?
How can I Pay?I'm worried that my cheque will not get to you before the expiry date. What should I do?
How do I find the course or experience I am after?I've found the product I want to purchase; but how can I choose a specific date and location? Why do prices for some activities vary in different locations?Can I see a copy of the voucher before I order it?I want to give the voucher as a present - can it be personalized?I forgot to enter the promotional code when I purchased the voucher. Can I enter this code subsequent to purchasing the voucher?
Can I refund my voucher?Can I refund my EX Booking?Will my refund incur a cost?I have redeemed my voucher, but I would now like to refund it, is this possible?
I have a voucher, how do I redeem my voucher?I am unable to redeem my voucher online, what should I do?Can I extend my voucher?I’m not keen on the experience I’ve been given. I’d rather do something else. Can I change it?Is it possible to redeem a voucher that I have purchased for someone else?I have purchased a voucher; however the recipient is unable to attend. Am I able to attend on their behalf?I have already purchased a voucher and I am now attempting to redeem it. Why am I being advised to enter my credit card details again?My voucher has just expired, is it all possible to extend it now that it is not valid?I've just redeemed my voucher; but now I have been prompted that I do not have enough credit to do the experience. What should I do?I've forgotten my login and password. How can I get a new one?