Can't decide
what gift experience or activity to buy someone?
Why not buy Him
or Her a
Gift Voucher with a choice of 15-20 wonderful activities!
We pride ourselves in offering a high quality service of gift experiences,
activities and traditional gifts that can be used as
corporate incentives for your staff and clients.
Our services also include corporate entertainment and discounted hotel booking
service. Please visit
corporate incentives.
Thanksdarling and its Terms
Customers are requested to read these terms and conditions of sale before
entering into a contract with thanksdarling ("we", "us", "the company").
Contact details of the company are available at the end of these terms.
thanksdarling is an English company acting as a booking agent for services and
goods provided under English Law. By purchasing a voucher, the customer agrees
to be bound by these terms, and these are the terms between the company and the
customer and recipient.
The terms of our contract do not affect consumers' statutory rights under
the law of England and Wales.
Thanksdarling is also member of the SafeBuy Code of practice.
Changes to these terms
The company reserves the right, on giving notice on the website to its
customers and the recipients of vouchers, to vary or revoke these terms or make
such additional terms as it may consider necessary or desirable.
Definations
In these terms:
"Activity" means the activity or activities specified in the
voucher;
"Brochure" means a brochure or other advertising material
produced by the company from time to time which contains descriptions of and
prices for the activities;
"Customer", "You" means the person or
business who/which orders or purchases a voucher;
"thanksdarling voucher pack" means the pack which includes the
voucher and all the necessary details for the chosen activity;
"Operator" is the third-party supplier of the activity;
"Price" means the cost of the voucher inclusive of VAT at the
current rate;
"Recipient" means either the customer or the nominated person
who is going to redeem the voucher;
"The company" means thanksdarling and all its employees;
"Voucher" means the voucher issued by the company, which
entitles the customer or recipient to the activity(s) detailed therein;
The company acts as a booking agent only
By purchasing a voucher from the company, the customer or recipient contracts
directly with the operator and accepts that the terms and conditions of the
operator shall apply. The activity is provided by the operator and the company
shall not accept any liability whatsoever for the activity. It is acknowledged
by the customer that the company acts as a booking agent only and undertakes to
book the activity on behalf of the customer or the recipient with the operator.
If the customer or recipient wishes to make a complaint, they should, in the
first instance, bring it to the attention of the operator at the venue as soon
as possible so that the operator may attempt to resolve any issue(s) there and
then. In general, we consider it unreasonable not to take any action during the
event, and then to lodge a complaint to the company thereafter. If, subsequent
to making a complaint directly with the operator on the day, the customer is
still dissatisfied, they should lodge their complaint directly with
thanksdarling, who will take up the issue with the operator.
Activity: descriptions, illustrations
All statements, representations and illustrations ("the statements,
representations, illustrations") contained in the brochure, the company's
website, the company's advertising materials, thanksdarling voucher pack, or
otherwise communicated shall not bind the company, and are intended to provide
an indication only. The machines, vehicles, craft, animals and settings at each
venue do vary. The company reserves the right to alter any statements,
representations and illustrations, or activity or any part of the activity at
its own discretion, or whereas such alteration has been imposed by the operator
without notice.
Travel, hotel or other arrangements
Customers or recipients are advised not to make travel, hotel or other
arrangements until they have received a booking confirmation in writing.
Minimum age and other restrictions
The minimum age for an activity will be specified in the operator's terms and
conditions. The customer or recipient must provide proof of their age if
requested to do so by a representative of the company or the operator. The
activity is provided subject to any restrictions stated in the brochure, the
operator's terms and conditions, on the company's website or otherwise
communicated to the customer or recipient.
Activities requiring a valid driving licence
Some activities require a valid driving licence. Customers or recipients must
prove possession of a licence and produce it when it is required as required by
operator's terms and conditions. A failure to prove possession of a licence and
produce it when it is required as required will prevent the customer or
recipient from undertaking the activity and in such circumstances the company
is under no duty to provide an alternative activity or a refund.
Health
Due to the nature of some of the activities, carrying out the activity may
involve some risk. By booking a particular activity the customer or recipient
confirms that he is medically and physically fit and able to participate in it.
If a customer or recipient has any medical condition or disability or knows of
any other factor which may adversely affect his participation, he must advise
the company in writing at the time of booking, even if such details have been
given in connection with previous activities. The company or operator may
decline to accept an individual booking if they consider that they cannot
properly meet that individual customer's or recipient's needs and requirements,
or if they otherwise consider in their absolute discretion that participation
should be refused.
Activity: timing
The timing of the activity or activities engaged in on the day is provided as a
guide only and the customer may be required to wait between different elements
of the activity alongside other participants.
Price
The price stated in the brochure, website or otherwise communicated is correct
at the time of going to press or when communicated but the company reserves the
right to change prices without notice subject to the company informing the
customer of the new price at the time of ordering. The customer shall pay the
price in full at the time of ordering the voucher and no voucher shall be
issued unless the full price has been paid. The customer will not be permitted
to pay the price in instalments without agreement from the company. The price
includes VAT, insurance and the cost of the activity information pack. Where an
activity has increased in price since the issue of the customer's original
voucher pack, the customer may be required to pay a supplement. The company
will communicate such supplements to customers, recipients as soon as is
practicably possible. The advertisement of any goods or services on the site
shall be construed as an invitation to treat only, not an offer.
Activity: booking
Activities may be booked by e-mail, telephone, fax or by post. Company contact
details are available at the end of these terms. A booking shall only be deemed
to have been accepted when full payment for the activity has been received in
cleared funds. If you have purchased or received an open-dated voucher we
cannot guarantee a particular date, availability will be communicated at time
of booking.
Payment
Payment for activities must be by credit card: Visa, MasterCard, Delta, Switch,
Solo, JCB Card, Electron, American Express or by cheque (which must be received
by the company prior to voucher pack being issued).
Standing Order Payments: Please note, there will be a 25% fee
for cancellation of these orders and vouchers will only be dispatched once full
payment has been received.
Voucher: Issue
On confirmation of payment of the price by the customer, the company shall
issue the voucher(s) and a "thanksdarling" voucher pack(s) to the customer. The
issue of a voucher does not constitute the confirmation of a particular date
unless stated on the voucher.
Tickets or vouchers for a particular date do not come under the SafeBuy Code of
Practice.
If a mistake (e.g. spelling) is made on the voucher or message card we will
send a replacement at no extra cost. If however, the customer has made the
mistake during the online order process, a £5 charge will be payable by the
customer to the company before a replacement voucher or message card can be
issued.
Voucher: redemption
The customer or recipient must hand the voucher to a representative of the
operator before the activity commences in order that the customer or the
recipient may take part in the activity.
Thanksdarling voucher pack': delivery
All vouchers and voucher packs are despatched by UK Royal Mail first class post
service to the address specified by the customer. We cannot be held responsible
for non-delivery of goods once they have left our offices. If the pack is
required more urgently, and to guarantee delivery, we recommend you use our
Courier Service. Orders received before 1pm on Monday to Friday will be
despatched the same day for guaranteed next working day delivery. For Courier
Service deliveries a fee of £7.95 will be payable. Our courier will deliver up
to 5.30pm, the pack will fit through most letterboxes and no signature is
required. For any other special delivery requirements please call our sales
team for further information.
Voucher: validity
The customer or recipient will not be permitted to commence the activity unless
they are in possession of a valid voucher. A voucher will be deemed invalid if:
somebody other than the person specified on the voucher wishes to undertake the
activity; the voucher is out of date; the activity specified on the voucher
does not correspond with the activity which the customer or recipient wishes to
undertake or the location of the activity.
Voucher: expiry
The voucher is valid until the date specified on it (usually 9 months). This
means that the experience has to be booked and taken-up prior to or on the
expiry date on the voucher. Please note that some activities are more popular
than others especially in summer months and lead times vary. If the customer or
recipient is unable to redeem the voucher before that date for any reason then
upon: the original voucher being returned to the company; the payment of an
administration fee of £25.00; and the payment of a charge to reflect any
increase in the operators fee (if applicable) the company shall reissue a
voucher for the same activity which shall be valid for a further 6 months.
Voucher: exchange
If an activity has not been booked with an operator, and upon receipt of the original voucher and an administration fee of £10.00, the customer or recipient may
exchange the voucher for another voucher for any other activity (except if your voucher code start with ‘as/’ then you will only be able to exchange for other ‘as/’ coded products)
to the same value, or if the activity is of a higher value then the difference must be paid. If the activity is of a lower value, the balance will be held in credit for you to use against
any future purchases valid until the voucher expiry. Please note that where a credit balance is held we will not refund any money. PLEASE NOTE: Vouchers starting with the code
‘as/’ have their own T’s & C’s which will be included in the gift pack.
Voucher transfer
Vouchers are non-transferable. They are only valid for the named participant.
Voucher: loss
The customer or recipient will not be allowed to exchange the voucher or have
the voucher refunded in the event of losing the voucher.
Freedom Vouchers
These vouchers allow the recipient to choose from a selection of experiences.
Please note that the selection detailed at the time of purchase may change from
time to time. However, there will always be at least 15 experiences or products
for the recipient to choose from (excepting Gold and Silver, for which there is
a minimum of 10).
Performance and safety standards of operators
Whilst the company makes every effort to monitor the service provided by the
operator it does not provide any warranty or guarantee as to: statements,
representations and illustrations made by the operator, the performance of the
operator with regard to the activity; the safety standard of the operator.
Therefore, any liability that is incurred by the customer or the recipient as a
result of a failure of the latter is the responsibility of the operator and not
the company. The company will not be responsible for any personal injury,
illness, death (but, not including death or personal injury caused by our
negligence) loss or damage of whatever nature (including consequential loss not
within the contemplation of the parties) which includes but is not limited to
loss of anticipated earnings, profits, goodwill, reputation, business receipts
or contracts, losses or expenses resulting from third party claims, suffered by
any customer or recipient or other person in connection with or as a result of
statements, representations and illustrations made by the operator or by
participating in any activity. In any event, thankdarling will not accept
liability for any claim that exceeds the price of the voucher or product
originally supplied.
Own belongings, activity equipment or other activity items
Customers or recipients are responsible for their own belongings and for any
equipment or other items used by or made available to them in connection with
any activity. The Company does not accept any responsibility whatever for any
loss of or damage to such items.
Refunds & Cancellations for Activities
If you are not completely satisfied with a thanksdarling open dated gift pack that you have ordered, you may return it to us within 28 days from the
date of order for a full refund, however, this does not apply if you have booked a particular date (please see paragraph below). After that date we will
be unable to make refunds. Refunds are always made to the person who originally purchased the pack and if purchased by credit card, the refund will
be credited to the same card. For any returned gift packs please ensure proof of postage. The Company cannot be held responsible for any lost gift packs.
Once an activity is booked for a specific date there may be cancellation charges should the booking be altered. Depending on the venue, the charges
incurred may be up to the full price of the activity. Charges are calculated according to the company's and operator's terms and conditions. A minimum
of £25 administration charge will apply in any event. You may be covered under our cancellation insurance, a copy of which will be included in your pack.
Thanksdarling does not accept re-bookings or cancellations within 21 days of a booked experience.
Due to circumstances beyond our control we may have to cancel an activity. We will do our best to notify you as soon as possible and do everything we
can to offer you an alternative date or time. We regret that in these circumstances we cannot offer a refund on pre-paid accommodation, travel or any
other expenses.
The customer or the recipient shall not receive a refund of the price if the activity does not take place because of national war, strikes, blockades, new laws or anything else, which is beyond reasonable control of the company or the operator.
Cancellation of activities because of circumstances beyond our control
All Activities are offered subject to availability and weather conditions and
therefore, the company cannot guarantee that the activity will not be cancelled
by the operator if the activity becomes unavailable or the weather conditions
on the day render the activity unsafe. In the event that the activity does not
take place, the activity will be rescheduled for another date.
We are always adding to the locations we offer but occasionally we may need to
withdraw a venue for reasons beyond our control. If your chosen location is
withdrawn, you will be offered alternative venues wherever possible but please
note this is likely to be at a different location. The company reserves the
right to discontinue an activity or a relationship with an individual operator
at its own discretion, and in such cases a suitable alternative will be
offered.
If specific celebrities or vehicles are featured but are not available on the
day for reasons beyond our control, we will make every effort to find a
suitable replacement. If this is not possible, we reserve the right to cancel
your activity at short notice and re-book it. We reserve the right to
reschedule the timings or location of any activity owing to unavailability of
the activity, insufficient numbers making the activity unavailable and any
other factors beyond our control.
Any vouchers purchased on this website other than Thanksdarling’s vouchers, are subject to that companies T’s & C’s and supersede any T’s & C’s written here.
Insurance
The customer or recipient acknowledges that many of the activities may involve
some risks and that any involvement in such activities is at the customer's or
recipient's own risk. The personal injury accident and cancellation insurance
will only be valid for the activity and is not transferable.
Severability of clauses
Each of the clauses and sub-clauses of the terms shall be construed as
independent of every other clause and sub-clause to the effect that if any
clause or sub-clause of the terms shall be deemed to be invalid and
unenforceable then such determination shall not affect any other clause or
sub-clause of the terms, all of which other clauses and sub-clauses shall
remain in full force and effect.
Otherintellectual property rights ('rights') on the site
The company does not confer on anyone any licence or right under any of our
intellectual property rights including copyright, trade marks, names and logos,
used in relation to this site or those of any third party.
Group Bookings
Once an activity is booked for a specific date, there will be cancellation
charges should the booking be altered or cancelled. Depending on the venue, the
charges incurred may be up to the full price of the activity. Charges are
calculated according to the company's and operator's terms and conditions. A
minimum of 20% of total booking fee will apply in any event. Thanksdarling does
not accept re-bookings or cancellations within 28 days of a booked experience.
Please note our accident and cancellation insurance does NOT apply to group
bookings.
THANKSDARLING.COM RETURNS & REFUNDS FOR GOODS (European Union consumers
only)
thanksdarling.com want you to be totally satisfied with every purchase of goods
you make from us. We aim to offer you value and quality. So if, for any reason,
you are not completely happy with your purchase, simply return it to our
fulfilment partners or us within 14 working days of delivery, unused in its
original packaging together with the receipt. We'll exchange it or offer you a
full refund (less postage) within 30 days of you cancelling the agreement. You
will have to pay the cost of returning the goods. If the company collects the
goods, we still charge you the cost of recovering them. The return address will
vary depending on our fulfilment partners. You will be advised once
notification of return is received.
You lose the right to cancel a goods contract if:
. you had the goods made to your specifications or personalized
. the items are likely to go off or deteriorate quickly such as flowers or
fresh foods
. the goods by their nature cannot be returned
. you have opened sealed audio or video recordings, or computer software
. they are newspapers, periodicals or magazines
. you bought betting, gaming or lottery services
. the price is dependent on fluctuations in the financial market
How to cancel
To cancel you can email fax us, or write to us within 14 working days of
delivery of your items, quoting your order number. You must not use the items
and take reasonable care of them. Items may be returned to our fulfilment
partners or us. The company may collect the goods. If we do, we will send you
an e-mail, fax or letter notifying you of the time of collection.
e-mail:enquiries@thanksdarling.com fax: +44 (0) 0870 241 46 96 Office address: thanksdarling Ltd., Unit 3, Omega Works, Roach
Road, Fish Island, London E3 2PD
Use of the site - Disclaimer To the fullest extent permitted
at law, the company is providing this site and its contents on an "as is" basis
and makes no (and expressly disclaims all) representations or warranties of any
kind, express or implied, with respect to this web site or the information,
content, materials or products included in this site including, without
limitation, warranties of merchantability, satisfactory quality and fitness for
a particular purpose. In addition, the company does not represent or warrant
that the information accessible via this site is accurate, complete or current.
Price and availability information is subject to change without notice
Except as specifically stated on this site, to the fullest extent permitted at
law, neither the company nor any of its affiliates, directors, employees or
other representatives will be liable for damages arising out of or in
connection with the use of it or the information, content, materials or
products included on it. This is a comprehensive limitation of liability that
applies to all damages of any kind, including compensatory, direct, indirect or
consequential damages (but, not consequential loss within the contemplation of
the parties), loss of data, income or profit, loss of or damage to property and
claims of third parties.
Copyright licence ('licence') to use this site
All the content of the site apart from content supplied by third
parties is the copyright of the company. All visitors to the site are allowed
to print and download extracts of the site for personal use: and may save
extracts of it to their local hard disk for the purposes of creating one
personal back-up copy.
What is not permitted
All other copying and distribution of any of the contents of this site is
strictly forbidden.
In particular, no part of this site may be distributed or copied for any
commercial purpose/gain.
No part of this site may be reproduced on or transmitted to or stored on any
other web site or other form of electronic retrieval system nor may be accessed
in such manner as to make them appear part of any third party's web site or
electronic database or retrieval system without the company's prior written
permission.
Hyperlinks
We accept no responsibility for the content of any site to which a hypertext
link from this site exists. The links are provided on an "as is" and "as
available" basis, at client's, visitor's sole risk and without representations
or warranties of any kind, either express or implied, including but, not
limited to warranties of title, satisfactory quality, fitness for a particular
purpose, reasonable care and skill or otherwise. Nor are any warranties or
commitments made that access or use will be uninterrupted or error free, or as
to the results to be obtained from any access or use.
Any rights not expressly granted in these terms are reserved.
Governing law and jurisdiction
This contract is subject to the law of England and Wales. All disputes arising
out of this contract shall be subject to the exclusive jurisdiction of the
courts of England and Wales.
Thanksdarling company information
thanksdarling Limited is a private limited company registered in England and
Wales, company number: 03660134. The registered company address is:
thanksdarling Ltd., Unit 3, Omega Works, Roach Road, Fish Island, London E3 2PD
Customer service
If the customer or recipient has any query or complaint relating to the service
provided by the company, or if, subsequent to making a complaint directly with
the operator on the day, the customer or recipient is still dissatisfied with
the activity purchased, please address the complaint directly to the company at
the following address:
Telephone: +44 (0) 0870 606 6666 Fax: +44 (0) 0870 241 4696 Address: Customer Service, thanksdarling Ltd., Unit 3, Omega
Works, Roach Road, Fish Island, London E3 2PD
In case of the latter circumstance, the company will take every reasonable step
to ensure that the complaint is communicated to, and if appropriate, dealt with
by the operator.
